Frequently Asked Questions
Everything you need to know about shopping with Minerala
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey in real-time.
What is your return and exchange policy?
Minerala offers a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products at Minerala ethically sourced?
Yes, we pride ourselves on transparency. We work closely with our global suppliers to ensure all products meet high quality standards and are sourced through ethical manufacturing practices.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.